Answers to Frequently Asked Questions

General Questions

  • Where is PACK EXPO East being held?

    Pennsylvania Convention Center
    1101 Arch Street
    Philadelphia, PA USA 19107
    Telephone: 800-428-9000
    Convention Web Address:

  • What are the show dates and exhibit hours?

    Tuesday, March 3 – Thursday, March 5, 2020

    Exhibit Hours: 10:00 am – 4:00 pm daily

  • How do I book a hotel?

    Book online through the PACK EXPO East Hotel Reservation Office (Expovision). You’ll get the lowest rates for show dates and peace of mind knowing your reservation is guaranteed. Please beware of third-party hotel broker scams that may demand pre-payment and then oversell rooms. Expovision requires a credit card guarantee or a check deposit, but no deposits are charged at the time of booking.  

    If needed, you may contact Expovision by email at [email protected] or call 1-866-523-0877 (Toll-Free) or 703-205-0480.

Exhibitor Questions

  • How can I become an Exhibitor at PACK EXPO East?

    Submit your application as soon as possible. Exhibit space is available on a first come, first served basis and is filling quickly. To start your application, go to Reserve My Booth.

  • What is the cost per square foot to exhibit?

    The base rate is $30 per square foot. PMMI member space rates vary. If you are a PMMI Member and would like to know your space rate, please call 571-612-3200.

    Drayage/material handling is included in your space rate provided your shipment/truck checks in at the Pennsylvania Convention Center by 2:00 pm on your assigned target move-in date. See the PACK EXPO East Rules & Regulations and the Exhibitor Services Manual (available fall 2019) for additional information and special assessment pricing.

  • What is drayage?

    Drayage is the moving of the exhibitor’s machinery, etc., off the exhibitor’s truck at the dock to the exhibitor’s booth and back to the dock to be loaded back onto the truck. This is included in the price of the exhibitor’s booth space.

  • What is the payment schedule for booth space?

    A nonrefundable 25% deposit should accompany your Exhibit Space Application. An additional 50% payment is due by August 16, 2019. Final payment is due November 15, 2019. If you have any questions about payment for your booth space, you can contact Dorine Cole at [email protected] or 571-612-3200.

  • How can I improve my priority point standing?

    Each exhibitor is assigned a priority point for space selection. PACK EXPO East, PACK EXPO International, PACK EXPO Las Vegas, Healthcare Packaging EXPO and ProFood Tech hold separate priority standings. By exhibiting continuously, and those ahead of you in priority not exhibiting, an exhibitor begins to move up the priority point system. Choosing not to exhibit at PACK EXPO Las Vegas, Healthcare Packaging EXPO, ProFood Tech or PACK EXPO International does not affect your PACK EXPO East priority.

  • What are the height regulations?

    Booths that are 599 sq. ft. and under have a maximum 12’ height restriction (no hanging signs permitted), booths 600-1499 sq. ft. have a maximum 14’ height restriction and booths 1500 sq. ft. and over have a maximum 18’ height restriction. Setback and line-of-sight rules apply. For more information, please consult the complete Rules & Regulations.

  • How many complimentary booth personnel badges do we receive?

    Exhibitors receive one (1) complimentary booth personnel badge for every 75 sq. ft. of contracted space or fraction thereof. E.g., 100 sq. ft. = 2 badges, 200 sq. ft. = 3 badges, etc. 

  • What is my Exhibitor Dashboard login ID?

    The Exhibitor (Show) Contact for your company will receive an email with an ID and a password to log in to your Exhibitor Dashboard. If you have not received this password or are having trouble logging in, please have the show contact call the PMMI Show Department at 571-612-3200 or email [email protected]. Passwords can only be given out to the Show Contact on file.

  • How do I populate my company information for inclusion in the online directory?

    Go to the Exhibitor Dashboard. The online Exhibitor Search is the directory for the show. As an exhibitor, you are automatically included in the online directory (Exhibitor Search) and the printed Show Guide. The PACK EXPO East Show Guide lists only exhibiting company names and booth numbers. All other information you wish to convey to attendees about your company should be in your online company profile.

    Login information will be sent to the Exhibitor (Show) Contact. Once you have received the ID & Password, you can log in to the Exhibitor Dashboard and begin populating your company description, vertical markets, product categories and more.

    If you have any questions about your Exhibitor Dashboard contact the PMMI Show Department at [email protected] or 571-612-3200.

  • What is the cancellation policy?

    Your 25% deposit is nonrefundable and nontransferable. For cancellations received after August 16, 2019 and before November 15, 2019, the exhibitor will forfeit any monies paid to date up to 75% of the total booth cost, with a maximum forfeiture of $10,000*. For cancellations received after November 15, 2019, exhibitor is obligated to pay the total cost of space assigned.

    *Payments made above the $10,000 forfeiture fee will be reserved as a credit towards a future show within 24 months. In the event that the exhibitor does not participate in a PACK EXPO/PMMI show within 24 months, the credit will be forfeited.

    For details, see the Rules & Regulations.

  • Who is the official service contractor for PACK EXPO East?

    Our official move-in/move-out and freight services contractor is PACK EXPO Services, and the contact person is Phillip Ramirez, at [email protected] or 972-751-9416.

    Move In/Move out – Freight Services
    Jim Roche
    Phone:  847-299-0300
    Fax:  847-299-0301
    Email: [email protected]

    Booth Services – The Expo Group
    Phillip Ramirez
    Phone:  972-751-9416
    Fax:  972-751-9500
    Email: p[email protected]

  • Whom can I contact with questions regarding the show?

    For general questions, contact:

    11911 Freedom Drive, Suite 600
    Reston, VA 20190
    Email: [email protected]
    Phone: 571-612-3200

    For exhibit sales questions, contact:

    Jeremy Adams
    Phone: 571-266-4407
    Email: [email protected]

    Campbell McCarthy
    Phone: 571-353-3295
    Email: [email protected]


    For PACK EXPO East sponsorships and opportunities, contact:

    Mike Bradley
    Phone: 610-647-8585
    Email: [email protected] 

    Patrick Bradley
    Phone: 610-647-8585
    Email: p[email protected]

    For show-related advertising opportunities in Packaging World, Healthcare Packaging, Automation World, Contract Packaging, ProFood World or OEM, visit  or call 800-355-5595.

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