Answers to Frequently Asked Questions

General Questions

  • Where is PACK EXPO East being held?

    Pennsylvania Convention Center
    1101 Arch Street
    Philadelphia, PA USA 19107
    Telephone: 800-428-9000
    Convention Web Address:

  • What are the show dates and exhibit hours?

    Tuesday, March 3 – Thursday, March 5, 2020

    Exhibit Hours: 10:00 am – 4:00 pm daily

  • What kind of Food Services are there at the Convention Center?

    Aramark maintains all food operations at the Pennsylvania Convention Center. Concessions are located in Halls D & E. A full-service menu including coffee, pastries, hot and cold sandwiches, snacks, and more will be available. For healthier options including salads, whole fruit, vegetable cup, hummus and pretzels and yogurt parfaits visit the Portable Concession areas within Hall E.

  • How can I get around in Philadelphia?

    Center City Philadelphia is a compact and walkable area. Within blocks of the convention center and hotels, you will find plenty of restaurants. Another easy way to get around is on the subway, bus, and commuter train system known as the SEPTA. For the full SEPTA schedule, visit

Exhibitor Questions

  • What is drayage?

    Drayage is the moving of the exhibitor’s machinery, etc., off the exhibitor’s truck at the dock to the exhibitor’s booth and back to the dock to be loaded back onto the truck. This is included in the price of the exhibitor’s booth space.

  • What is my Exhibitor Dashboard login ID?

    The Exhibitor (Show) Contact for your company will receive an email with an ID and a password to log in to your Exhibitor Dashboard. If you have not received this password or are having trouble logging in, please have the show contact call the PMMI Show Department at 571-612-3200 or email [email protected]. Passwords can only be given out to the Show Contact on file.

  • How do I populate my company information for inclusion in the online directory?

    Go to the Exhibitor Dashboard. The online Exhibitor Search is the directory for the show. As an exhibitor, you are automatically included in the online directory (Exhibitor Search) and the printed Show Guide. The PACK EXPO East Show Guide lists only exhibiting company names and booth numbers. All other information you wish to convey to attendees about your company should be in your online company profile.

    Login information will be sent to the Exhibitor (Show) Contact. Once you have received the ID & Password, you can log in to the Exhibitor Dashboard and begin populating your company description, vertical markets, product categories and more.

    If you have any questions about your Exhibitor Dashboard contact the PMMI Show Department at [email protected] or 571-612-3200.

  • What is the cancellation policy?

    Your 25% deposit is nonrefundable and nontransferable. For cancellations received after August 16, 2019 and before November 15, 2019, the exhibitor will forfeit any monies paid to date up to 75% of the total booth cost, with a maximum forfeiture of $10,000*. For cancellations received after November 15, 2019, exhibitor is obligated to pay the total cost of space assigned.

    *Payments made above the $10,000 forfeiture fee will be reserved as a credit towards a future show within 24 months. In the event that the exhibitor does not participate in a PACK EXPO/PMMI show within 24 months, the credit will be forfeited.

    For details, see the Rules & Regulations.

  • Who is the official service contractor for PACK EXPO East?

    Our official move-in/move-out and freight services contractor is PACK EXPO Services, and the contact person is Robert Richardson, at [email protected] or 972-751-9437.

    Move In/Move out – Freight Services
    Jim Roche
    Phone:  847-299-0300
    Fax:  847-299-0301
    Email: [email protected]

    Booth Services – The Expo Group
    Robert Richardson
    Phone:  972-751-9437
    Fax:  972-751-9500
    Email: [email protected]

  • Whom can I contact with questions regarding the show?

    For general questions, contact:

    11911 Freedom Drive, Suite 600
    Reston, VA 20190
    Email: [email protected]
    Phone: 571-612-3200

    For exhibit sales questions, contact:

    Jeremy Adams
    Phone: 571-266-4407
    Email: [email protected]

    Merideth Newman
    Phone: (571) 612-3208
    Email: [email protected]


    For PACK EXPO East sponsorships and opportunities, contact:


    Mike Bradley
    Phone: 610-647-8585
    Email: [email protected] 

    Patrick Bradley
    Phone: 610-647-8585
    Email: [email protected]

    For show-related advertising opportunities in Packaging World, Healthcare Packaging, Automation World, Contract Packaging, ProFood World or OEM, visit  or call 800-355-5595.

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